We are here to assist you in any way we can with your pellet stove or insert purchase.

The face of your control board will indicate if your product has the Acutron, DHC, or dial control board.

PelPro Consumer Care
1-877-427-3316 or Email Us
Monday – Friday: 8:00am-6:00pm CST
Saturday (September-April): 9:00am-2:00pm CST
Closed Sundays and Most Major U.S. Holidays

Frequently Asked Questions

Need help? View our troubleshooting and FAQs.

Troubleshooting Guides

Find troubleshooting guides for your PelPro product.

Troubleshooting Videos

These videos provide troubleshooting help for PelPro products.


Find the installation and owner’s manual for your PelPro product.