Frequently Asked Questions

Please browse below for questions and answers about PelPro products.

If you have additional questions, ask PelPro Consumer Care a question and a representative will contact you within two business days. To speak with a representative, please call 1-877-427-3316.

Top Questions

The most common cause for pellets not feeding is due to lack of maintenance. Please visit the Use and Care and Troubleshooting sections of our website: www.pelprostoves.com to watch videos that can assist you.

There are several possible causes for the control board not to work. If the control board has no lights, after checking your power source, you’ll want to check the wires to ensure all the connections are tightly connected. It is recommended to have the stove on a surge protector in case of significant changes in power flow. Power outages or electrical surges common during storm events can cause the board to fail (short out).

PelPro stoves require 110V to operate so a combustion fan can run to remove the exhaust. Depending on ambient pressures in the home, some smoke can fill the fire box during a sudden loss of power causing the fan to turn off. In the event of a power outage, these stoves can be plugged to a steady state generator to continue operating.

The PP60 and PP130 pellet stoves come with a standard dial control that allows you to adjust and to maintain a desired temperature (comfort level). Older models of PelPro appliances have an Acutron control (Model III or IV), which has an optional thermostat that may be purchased as an accessory. If you have an Acutron II control (manufactured after 2003), then it is also equipped to have a thermostat added if there is a connection box labeled T-Stat Input on the control panel.

All PelPro appliances are designed with seals that are tight and designed to seal the door completely when it is shut. If smoke is coming into your room, it is most likely due to the venting and/or the ambient pressure in your home. You may want to check all the venting joints and confirm they have been sealed with high temperature silicone, especially the connection where the venting (chimney pipe) meets the unit. This can also sometimes occur if the appliance is not cool before loss of power or unplugging.

The most often cause of noisy fans is from the impellers (fan blades) becoming dirty over time. See the Maintenance section of your owner’s manual or pelprostoves.com.

An Outside Air Kit is recommended with every appliance; important to note that mobile homes require that an Outside Air Kit be installed. It is strongly recommended that local building codes always be verified prior to installation in all types of homes.

Most parts have a one year warranty and replacement parts have a 90 day warranty. The warranty policy for your specific appliance is listed in your owner’s manual.

Our appliances are meant to be operated and maintained by the consumer. However, if you are uncomfortable performing service on your appliance, please contact and hire a local specialty hearth dealer or chimney sweep for assistance. You can also visit www.nficertified.org to find technicians certified by the National Fireplace Institute in your area.

You can order replacement parts online at pelprostoves.com or contact the PelPro Consumer Care department at 877-427-3316 to order them as well.

Cleaning & Maintenance

Cleaning the combustion fan is an important part of caring for your PelPro unit. Watch how to clean the combustion fan.

Cleaning the convection fan is an important part of caring for your PelPro appliance. Watch how to clean the convection fan.

Occasionally you may need to replace the combustion fan. Here’s how.

Occasionally you may need to replace the control board. Here’s how.

Occasionally you may need to replace the convection fan. Here’s how.

Occasionally you may need to replace the feed motor. Here’s how.

Occasionally you may need to replace the igniter. Here’s how.

PelPro stoves require daily, weekly, and seasonal cleaning depending on how often the stove is used. Routine cleaning is essential for peak performance. The owner’s manual and videos on pelprostoves.com are also great resources for cleaning schedules and maintenance.

Installation

PelPro stoves require a 3” or 4” diameter type “L” or “PL” venting system.

The combustion fan works by pulling air into the appliance to feed the fire as well as pushing exhaust out the chimney. The convection fan works by pushing the warm air generated by the fire into the room to help circulate heat.

Yes, it is recommended to use a surge protector as PelPro appliances have digital components that could be negatively affected by a power surge.

Yes, all pellet stoves require a non-combustible floor protector (such as a hearth pad) on floors that have combustible material on them, such as wood, carpet, or vinyl. The floor protector should extend beneath the appliance and to the front, sides, and rear as indicated in the owner’s manual. Refer to your owner’s manual for the hearth pad size required for your specific stove.

The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the PelPro appliance price only. Venting, accessories, and hearth pads will be priced separately.

Watch now to see how to quickly and easily remove the PP130 from the pallet.

Operation

The dial control allows you to adjust your product with ten heat settings.

The Acutron control allows you to select four feed rates and five fan speeds.

Please see the Use & Care videos for products with the Acutron Control on pelprostoves.com. There are four feed rate settings and five fan speed settings on your Acutron control.

Please see the Use & Care videos for products with Dial Control on pelprostoves.com. The dial control makes it easy to operate and adjust your PelPro stove.

Please see the Use & Care videos for products with Dial Control on pelprostoves.com. When operating your PelPro appliance with a dial control for the first time, there are a few things you will do including removing the packaging from the hopper, connecting the door handle, and more.

Please see the Use & Care videos for products with Acutron Control on pelprostoves.com. When operating your PelPro appliance with an Acutron control for the first time, there are a few things you will do including removing the packaging from the hopper, setting the air inlet damper, and more.

Service

PelPro products can be purchased at a variety of retailers. Visit pelprostoves.com click on “Where to Buy” and select “Find a Dealer” for a list of Authorized PelPro dealers.

You can order service parts online at pelprostoves.com and have them shipped directly to you.

You can order service parts online at pelprostoves.com and have them shipped directly to you.

All sales are final and parts cannot be returned for refund.

Our appliances are meant to be operated and maintained by the consumer. However, if you are uncomfortable performing service on your appliance, please contact and hire a local specialty hearth dealer or chimney sweep for assistance. You can also visit www.nficertified.org to find technicians certified by the National Fireplace Institute in your area.

Other