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Test Json Load | Test Service Call

Troubleshooting

PelPro pellet stoves requires frequent maintenance. For continuous stove performance, clean your stove in accordance with the chart below.

Frequency	Part	Cleaning Procedure
Daily or As Needed	Fire Pot	Remove the fire pot Scrape clean and remove ashes Replace fire pot Stove must be turned off or cold
Weekly or as needed	Firebox	Remove baffles and vacuum residual ash Remove ashes from firebox floor
Weekly or as needed	Glass	Apply ceramic glass cleaner Use non-abrasive cloth to remove residue
Monthly or as needed	Door Inspection	The gasket between the glass and firebox should be inspected periodically to make sure there is a good seal Check for loose or frayed gasket A piece of paper between door gasket and firebox should not pass through
Monthly or as needed	Hopper	Empty hopper of any pellets Vacuum any remaining pellets/debris from the hopper
Annually or as needed	Electrical Components	Identify and remove any debris Verify all connections are secure
	Convection Blower	Remove right and left side panel to access and remove convection blower Vacuum any debris from the fan blades and blower housing
	Exhaust Blower	Remove left side panel to access and remove exhaust blower Vacuum any debris from the fan blades and blower housing
	Venting	Soot, creosote, and fly ash will collect in the exhaust venting system and restrict the flow of the flue gases. This build up will occur more quickly in horizontal sections and elbows. Disassembly may be required. Remove termination cap Inspect for debris and blockage and remove Brush out to remove dust and hard buildup Use the appropriately sized chimney brush to remove ash and buildup from the venting Ensure there are no obstructions in the outside air kit cap

If your stove is not heating properly, the following resources will help you:

Frequently Asked Questions

Use and Care

Troubleshooting Guides

Troubleshooting Videos

Manuals

How to find the serial or model number

If you have additional questions, please Contact Us.