Contact Us

Have additional questions or need more information? A PelPro Consumer Care representative is ready to help. So that we can help you more effectively, please have your serial number and model number ready. How to find the serial or model number.


At PelPro Consumer Care, safety is our number one priority for our members, customers, and partners. At this time, our call center is temporarily down from taking inbound calls. We are committed to providing you with exceptional service during this difficult time, which is why we will continue to provide consumer support via email. Please click “Contact Us Online” below and complete the form. A member from our Consumer Care team will contact you directly by phone or email. If you are submitting the form after hours, you will be contacted the next day. Thank you for your understanding.


Contact Us Online 


Call center Hours:
Monday through Thursday: 8:00 a.m. to 4:30 p.m. (CST)
Friday: 8:00 a.m. to 4:00 p.m. (CST)
Closed Saturdays, Sundays and most major U.S. holidays.