Frequently Asked Questions

Please browse below for questions and answers about PelPro products.

If you have additional questions, ask PelPro Consumer Care a question and a representative will contact you within two business days. To speak with a representative, please call 1-877-427-3316.

Top Questions

• My stove is no longer feeding pellets, why?
• My control board is not working, why?
• Will my PelPro stove work if the power goes out?
• Does my PelPro stove come with a thermostat?
• Why is there smoke coming into my room?
• The fan is making a lot of noise, why?
• Do I need to run fresh air to the stove from outside?
• What is the warranty?
• Do you have service technicians?
• Can I order replacement parts?

Cleaning & Maintenance

• How do I clean the combustion fan?
• How do I clean the convection fan?
• How do I replace the combustion fan?
• How do I replace the control board on stoves with the Acutron control?
• How do I replace the convection fan?
• How do I replace the feed motor on stoves with the Acutron control?
• How do I replace the feed motor on stoves with the dial control?
• How do I replace the igniter on stoves with the Acutron control?
• How do I replace the igniter on stoves with the dial control?
• How often do I need to clean my PelPro stove?

Installation

• What types of venting should I use?
• What is the difference between the combustion fan and convection fan on my PelPro stove?
• Do I need surge protection with my PelPro stove?
• Do I need to use a non-combustible hearth pad underneath my PelPro stove?
• Does the cost of the stove include everything I will need for installation?
• How do I remove the PP130 stove from its pallet?

Operation

• How do I know which control my PelPro stove has?
• How do I operate a PelPro stove with the Acutron control?
• How do I operate a PelPro stove with the dial control?
• What should I know about using my PelPro stove with a dial control for the first time?
• What should I know about using my PelPro stove with an Acutron control for the first time?

Service

• Where can I purchase a PelPro stove?
• Where can I purchase PelPro service parts?
• Can I buy service parts from the dealer where I purchased my PelPro stove?
• Can service parts be returned if they don’t solve my problem?
• What if I’m uncomfortable performing service on my PelPro stove?

Other

• Where can I view your Privacy Policy?

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